Simplifying the process of communicating with an auto dealer over problems with a recently purchased vehicle.

A package of brief and focused letters that allow you to express your complaint to the auto dealer and attempt to get a problem remedied quickly and fairly.

You love the vehicle you just purchased, but after a series of problems with the car, your love is fading fast. It’s not helping that the auto dealer you purchased the car from is repeatedly telling you it’s your problem, not theirs. Your new baby is turning into a lemon before your eyes and all you want is satisfaction. You need an effective paper trail to help get the action you want.

Don’t waste your valuable time trying to come up with an effective letter of complaint. This complete set of professionally worded letters, all of which are Microsoft Word documents, has taken all the guesswork out of how to make your points. Each letter takes you one more step into the process from initial complaint to alerting the manufacturer of your problem to finally alerting your attorney and government agencies. And you won’t need to completely rewrite any of the letters to make them fit your specific situation, just follow the instructions to fill in the blanks and quickly adapt each letter to your needs.

Don’t let an auto dealer tell you it’s “not their policy” to solve your problem. Create your own policy of putting it in writing.

10 LETTERS INCLUDED WILL ALLOW YOU TO:

• Statement of the problem to customer service: inform dealer of your vehicle’s problem
• More urgent request for service: restate your problem and request action
• Acknowledging the car is a lemon: describe how the car is unfixable
• Not your policy: express your displeasure with the dealer’s stonewalling
• Letter to the owner/general manager: take your complaint to the next level
• Letter to the manufacturer: bring your complaint to the attention of your vehicle’s manufacturer
• Assistance from an attorney: request to your attorney to take action
• Summary letter to the Better Business Bureau: alert the BBB of the auto dealer’s unsatisfactory customer service
• Letter to the State Office of Consumer Affairs: state your complaint to your state’s regulatory agency
• Demand letter to dealership: give your dealer one last chance to solve your problem before taking legal action

TERMS AND CONDITIONS COVERED INCLUDE:

• date you purchased the vehicle
• make and model of vehicle purchased
• mechanical problem discovered after purchase
• type of warranty included in purchase
• how many times vehicle was brought to dealer for repair
• number and amount of monthly payments for vehicle
• request for replacement vehicle
• miles shown on odometer
• citation of applicable state law regarding your complaint
• final deadline for dealer to solve problem before legal action is taken

Available as: downloadable letters collection

All contents reviewed and approved by experts.