Reducing the headaches of working with an airline to retrieve lost luggage.

A complete package of letters to create a paper trail over your lost luggage and get satisfaction from an airline for your time and trouble.

Few things are as bothersome as watching helplessly as the airline luggage carousel goes around and around with no sign of your suitcase. Whether your luggage contained vital items for your business trip, presents for your family or just your clothes and toiletries, you must report the loss immediately to an airline representative. Then what happens? Many times, your suitcase arrives on the next flight, but sometimes it takes much longer to get to you, or you may never see it again. You need more than just an airline tracking number and toll-free phone number to deal with this issue, you need the help of this collection of letters.

Starting with a basic statement of the problem to customer service, moving on to what you’ve lost and how you expect appropriate reimbursement and finally submitting a claim to the airline and your insurance company, these letters save you valuable time in bringing you satisfaction over your losses. The letters, all of which are Microsoft® Word documents, use a convenient fill-in-the-blank format with suggested inserts for maximum convenience.

Help the airlines help you by putting it in writing. All you need are these letters from Socrates—and a spare toothbrush.

10 LETTERS INCLUDED WILL ALLOW YOU TO:

• Stating the Problem to Customer Service: alert airline to your lost luggage and what you needed to purchase as substitutes for lost items
• Advising Customer Service of Needed Purchases: list what items you needed to purchase, their cost and your need for more than the standard reimbursement
• Informing Insurance Company of Loss: submit your loss to your insurance company
• Requesting Customer Service to Increase Liability: request a higher reimbursement for your expenses
• Urging the Airline for Larger Reimbursement: add urgency to your request for a higher reimbursement
• Expressing Concern to the Executive Office: move your request up the corporate ladder
• Submitting a List of Missing Items: list your missing items with their value and age
• Reporting the Final Claim to the Airline: inform airline that your returned suitcase was missing items
• Urging Executive Office to Increase the Refund: express your displeasure with the reimbursement amount
• Submitting Final Claim to Insurance Company: request that your insurance company make up the reimbursement still owed you

TERMS AND CONDITIONS COVERED INCLUDE:

• destination where your luggage was lost
• number of the flight you were on when the luggage was lost
• name of initial airline representative you spoke to
• what flight you expected luggage to return to you
• airline reference number
• notice of 24 hours since luggage vanished
• items you needed to purchase because of loss and those items’ value
• delay time in hearing from airline over lost luggage
• list of additional items needed for purchase and their costs
• insurance policy number and deductable information
• amount of inadequate insurance payment for needed purchases
• amount insurance company will not pay you
• list of items missing from returned luggage
• amount of unpaid balance owed you by the airline for insurance payment

Available as: downloadable letters collection

All contents reviewed and approved by experts.